Ensure that there is a checkmark next to “Expand Abbreviations”. Choose Extensions, scroll down to TextExpander, and select Details.Please select the TextExpander icon in the system tray and ensure that the second item reads Disable Expansion rather than Enable Expansion. If it reads Disable Expansion, please click on Disable Expansion to Enable Expansion.If the TextExpander menu bar item notes something about secure input, please review this.Please select the TextExpander menu bar item and ensure that the second item reads Disable Expansion rather than Enable Expansion. If it reads Enable Expansion, please choose Enable Expansion:.Please check that Expand abbreviations is checked in TextExpander’s Expansion preferences.To re-enable it see the below section about turning expansion back on. Looking at the TextExpander icon in the menu bar in the upper right (Mac) notifications area in the lower right (Win) of my screen it appears grayed out or has a yellow triangle on it.See our article on selective app expansion. It worked! If your Snippets are only expanding in certain apps, like TextEdit, but not in others, you might have turned off certain Snippets from expanding in certain groups.I tried expanding a Snippet in the TextEdit app (Mac) Notepad (Win) and….If something unexpected shows up when you expand a Snippet, contact Support and explain what is happening.When I expand a Snippet the abbreviation does disappear, but it is not replaced with the Snippet’s full and accurate content.(Win) Startup menu and double-click the app to launch it.(Mac) Applications folder (or in your Downloads folder if you never moved it after you first installed), and double-click on the app to launch it.If nothing happens when you type a Snippet, it could be TextExpander is not running.When I type a Snippet abbreviation the abbreviation doesn’t disappear and I don’t hear the expansion sound.Sign in with your account.Basic Troubleshooting When TextExpander Isn’t Working How to troubleshoot TextExpander not working If TextExpander is not working, try these steps based on how TextExpander is acting – If you see the “Open” button instead of a price or Get button, you already bought or downloaded the app. If you have the app and the Chrome extension, do not run them at the same time. Note: If you have the Mac or Windows app installed on your computer then you do not need the Chrome extension. Click the Add to Chrome button, and follow the onscreen directions.Look for TextExpander for Chrome under Extensions. Install TextExpander on Chrome extension to use on Chromebooks and Linux. TextExpander for Windows can only be installed in the default location, you cannot customize the install location. When the TextExpander app launches, sign in with your account.Double-click to run it, and follow the onscreen directions.You should see the TextExpander.exe file in your Downloads folder. Double-click the TextExpander app to launch, then sign in with your account.TextExpander needs to be moved into the Applications folder via the macOS Finder and not by a 3rd party application. Drag the TextExpander app to your Applications folder.You should see the app, or the ZIP file, in your Downloads folder. Unzip the downloaded ZIP file if necessary. ![]() You will need to have the TextExpander app running on each device. Your TextExpander account allows you to run TextExpander on all the devices, desktop, and mobile, of which you are the main user. Instructions to install our app for various devices are below. You will need to install the TextExpander app and create an account to use TextExpander.
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